Returns and Refunds

At KyaCay customer satisfaction is our priority and we understand sometimes returns are necessary 

Returns Policy

We will accept any returns within 30 days as long as they are being returned in the condition they were received.

If you would like to inquire about a return please email us at or use our contact form

Return Shipping

Customer will be responsible for return shipping fees, unless the return is due to a mistake by KyaCay or shipping company.

Returns can be sent to : 

KyaCay - Returns 

206 Agawa Rd. 

Highland Lakes, NJ 07422

* If provided an RMA# please place it on, or inside the box 

Refund Process: 

Once the item/items are received a refund will be processed to your original payment method

Depending on your bank the refund could take 5-7 business days to show on your statement once refund is processed